Free U.S. shipping on 2+ bidets·90-day warranty
Free U.S. shipping on 2+ bidets·90-day warranty
We want you to be completely satisfied with your Travel Butty purchase. Please read our return policy below.
Travel Butty is a personal hygiene item. For health and safety reasons, we can only accept returns of unopened products in their original sealed packaging. Opened or used products cannot be returned unless they are damaged or defective.
Full refund within 30 days if sealed packaging is intact
Replacement or refund even if opened - 90-day warranty
Cannot be returned for hygiene reasons (unless defective)
We accept returns of unopened products within 30 days of delivery for a full refund.
Requirements:
We will replace or refund any damaged or defective products, regardless of whether it has been opened or used.
Covered Issues:
For health and safety reasons, we cannot accept returns of opened or used products unless they are damaged or defective.
Why? As a personal hygiene product, once the seal is broken, we cannot resell the item or verify its condition. This policy is standard across the industry for items like bidets, toothbrushes, and other personal care products.
Email support@travelbutty.net within 30 days of delivery with your order number.
We'll verify your product is unopened and provide return shipping instructions and an RMA number.
Pack the product securely in its original packaging and ship using a trackable method. You are responsible for return shipping costs.
Once we receive and verify your return, we'll process your refund within 5-7 business days to your original payment method.
Email support@travelbutty.net with your order number and description of the issue.
Include clear photos of the product and any defects or damage. This helps us process your claim quickly.
We'll review your claim within 2 business days and offer a replacement or full refund. We provide a prepaid return label at no cost to you.
Refunds are processed within 5-7 business days after we receive and verify your return. It may take an additional 3-5 business days for the refund to appear in your account, depending on your bank.
Refunds are issued to the original payment method used for purchase.
Yes, but only if the product is unopened in its original sealed packaging. Once opened, we cannot accept returns for hygiene and safety reasons. However, if the product is defective or damaged, we will gladly replace or refund it regardless of whether it's been opened.
All Travel Butty products are covered by our 90-day warranty against manufacturing defects. Contact us with photos of the issue, and we'll send you a replacement or provide a full refund.
Please report damaged products within 30 days of delivery. For defects that appear later, you have 90 days from purchase to file a warranty claim.
It depends on the reason for the return:
We don't offer direct exchanges. Please return your unopened product for a refund, then place a new order for the item you'd prefer.
We sincerely apologize if that happens! Contact us immediately, and we'll send you the correct product at no charge and provide a prepaid return label for the wrong item.
Yes, for unopened returns, the product must be in its original sealed packaging. For damaged/defective claims, we understand the packaging may be damaged, but please return all pieces.
Our customer support team is here to help! We typically respond within 24 hours.
Email: support@travelbutty.net
Response Time: Within 24 hours (business days)
For complete legal terms, please read our Terms of Service
